Shipping policy
Village Vista Mart (VVM) is committed to delivering daily essentials with speed, trust, and transparency. As a Quick Commerce platform, we ensure fast delivery, reliable service, and clear communication at every step.
1. Serviceable Areas
VVM currently delivers in:
Katoria region
From 10:00 A.M to 08:00 P.M
Nearby villages and panchayat areas
Additional zones will be added and updated on the website.
If your location is not serviceable, the system will notify you during checkout.
2. Delivery Speed (Quick Commerce Time)
We aim to deliver orders within 30–90 minutes depending on:
i. Distance from warehouse/local partner
ii. Product availability
iii. Order volume during peak hours
Extended Time Windows:
Remote villages: 1-2 hours
Extremely remote or difficult routes: delivery time may vary and will be informed prior to the customer
3. Delivery Charges
To maintain fast and efficient service:
Free Delivery on orders above ₹299
₹30 delivery charge on orders below ₹299 (location-based)
Additional charges may apply for:
Long-distance villages
Heavy/bulk orders
Special deliveries (festival/late-night)
All delivery charges appear transparently at checkout.
4. Order Processing & Dispatch
Orders are processed immediately after being placed.
If an item is out of stock, VVM support will contact you for a replacement or refund.
Once dispatched, orders cannot be cancelled.
5. Delivery Attempt Policy
VVM makes one delivery attempt.
Your order may be marked as undeliverable if:
Customer is unreachable
Incorrect address or phone number is provided
Delivery is refused
For prepaid orders, only delivery charges (if any) may be deducted before refund.
6. Payment Methods
At VVM , We Accept Payment Methods:
✔ UPI
✔ Debit/Credit Cards
✔ Net Banking
✔ Razorpay Secure Checkout
✔ Cash On Delivery (COD)
7. Packaging & Safety Standards
VVM follows strict hygiene protocols:
Food-safe packaging for groceries
Sealed and tamper-proof bags
Careful handling of fragile and perishable items.
If a package arrives tampered, customers must report it within 1 hour of delivery.
8. Delivery Delays & External Conditions
Delivery may be delayed due to:
Heavy rain, storms, or bad weather
Local festivals or traffic restrictions
High order volume
Technical or logistical issues
Supply chain delays from wholesalers
VVM will notify customers by SMS/Call/WhatsApp in case of significant delays.
9. Bulk Orders / Special Orders
Large orders may require additional time. Customers will be notified when:
Items need sourcing from multiple warehouses
Order contains heavy or fragile items
Delivery charges for bulk orders may vary.
10. Wrong Delivery / Missing Items
If you receive:
Wrong item
Damaged product
Missing product
You must report it within 12 hours with photo/video proof.
VVM will provide a replacement or refund as per the Return & Refund Policy.
11. Customer Responsibility
To ensure smooth delivery:
Provide correct address and phone number
Stay reachable during the estimated delivery window
Collect the order personally or inform household members
12. Fraud Prevention
To ensure fair usage, VVM may:
Cancel suspicious orders
Disable COD for high-risk accounts
Ask for identity verification if required
13. Policy Updates
Village Vista Mart may update this Shipping Policy at any time to improve customer service. Updated versions will always be posted online.
