शुल्क वापसी की नीति
At Village Vista Mart (VVM), customer satisfaction is our top priority. As a rural-first Quick Commerce platform, we ensure fast delivery, quality products, and a smooth return/refund experience for our customers.
This policy explains how returns, replacements, and refunds work on VVM.
1. Eligibility for Return / Replacement
Since we deal with grocery, daily essentials, and perishable goods, return eligibility varies by product type.
Eligible for Return/Replacement (within 12 hours of delivery):
✔ Wrong product delivered
✔ Damaged or leaked product
✔ Expired product
✔ Missing items in the order
✔ Quantity mismatch
✔ Product quality issues (verified by support team)
Not Eligible for Return:
❌ Opened or partially used products
❌ Products damaged after delivery
❌ Items without original packaging
❌ Fresh produce (fruits/vegetables) unless spoiled at delivery time
❌ Perishable items after 24 hours of delivery
❌ Items purchased under clearance/special discount or marked “Non-Returnable”
2. Return/Refund Request Process
Customers must raise a concern within 12 hours of delivery.
Steps:
i. Contact VVM Support through:
WhatsApp/Call
“Support” section on our website/app
ii. Required Details:
Order ID
Photo/video proof of issue
Details of the problem
iii. Our team will verify the issue and approve/deny the return/refund request based on policy.
3. Refund Method
All refunds at Village Vista Mart (VVM) are processed ONLY through Online Transaction or Bank Transfer.
Refund Options:
✔ Online UPI Refund (2-3 working days)
✔ Bank Transfer (3–5 working days)
Important:
No cash refunds will be provided for any order, including COD orders.
Refund will be initiated only after verification of the issue and approval by the VVM support team.
Customers must provide correct bank/UPI details for smooth processing.
4. Replacement Policy
If the product is eligible, we will arrange free replacement within 12-24 hours, depending on product availability.
If replacement is not possible, a refund will be issued.
5. Non-Delivery or Wrong Delivery
If your order was not delivered:
You will receive a full refund if payment was made online.
For COD orders, no charges apply.
If the wrong address was provided by customer:
Refund will not be applicable.
Customer must place a new order with correct address.
6. Cancellation Policy
Before Dispatch:
Customers may cancel the order within 5 minutes of placing it.
Full refund will be processed instantly.
After Dispatch:
Orders cannot be cancelled once shipped.
If customer refuses to accept order, delivery fee may be charged.
7. Quality Assurance
To maintain trust and hygiene, VVM ensures:
Products from trusted Retailers / Wholesalers
Sealed and tamper-proof packaging
Verified expiry dates
Safe handling by delivery team
8. Special Conditions for Quick Commerce
Since VVM operates on fast delivery, some items may not be returnable due to:
High perishability
Safety/hygiene concerns
Storage-sensitive nature.
In such cases, only refunds or replacements will be provided after verification.
9. Fraud Prevention
VVM reserves the right to:
Decline return/refund requests without proper proof
Block users involved in fraudulent claims
Deny refunds if product is intentionally damaged or misused
10. Contact Support
For return or refund queries, contact us at:
📞 +91 8544044874
📧 villagevistamart@gmail.com
🕒 Support Hours: 10:00 AM – 08:00 PM
